Frequently Asked Questions

Who should Live⁴It?

Live⁴It is for everyone*!  It's intended to help you identify what is important to you; provides opportunities to help you live a longer, healthier life; and then offers easy ways to incorporate those choices into your everyday life.  It doesn't try to make you someone you're not:  instead, it takes who you are; what's important to you; and helps you achieve what you want to accomplish. *18 years or older

Why are lifestyle and environment important in Live⁴It?

Scientific studies show longevity can be <30% due to genetic makeup and 70% due to environment and lifestyle.Individual choices, as well as healthy habits, can have a significant impact in your health and longevity. By connecting to a community and encouraging environment, you have access and support to make changes in your health and wellness.

How do I participate in Live⁴It?

If you are 18 years or older, follow the steps at Live⁴It Homepage "How Do I Live⁴It?"

Can someone under the age of 18 years participate?

For a variety of reasons, persons under the age of 18 years are not eligible to participate, at this time. If further questions, please call (866) 403-2785.

What is an Expedition?

An Expedition is a program with start and end dates that allow you to earn points and be challenged and motivated to achieve a healthy lifestyle.

How do I join an Expedition?

Live⁴It may offer a variety of Expeditions. For specific Expeditions a code may be required. Please check with the sponsoring Organization to see if you qualify to join their Expedition.

What are Just⁴Fun Points?

Just⁴Fun Points are earned based on the point value for the various activities within the Live⁴It mobile and web app and do not have the same rules, requirements, and restrictions as Expedition points. These points are a way you can keep track of your personal Live⁴It progress (not Expedition specific).

Where can I view my Just⁴Fun Points?

Just⁴Fun Points are in the Inspiration & Motivation section (see the “Lightbulb” on the bottom ribbon of the app).

Does Live⁴It have an App or Web Portal to keep me engaged with the program?

Absolutely! Live⁴It users have access to our mobile app and web portal. These tools help you keep health and wellness top of mind to reach your L-I-V-E goals.

What if my phone isn’t compatible with the Live⁴It App?  Are there alternative ways of participating with Live⁴It?

Not a problem! Create an account on the web portal at: live4it.com/Web

What Health Data Source/ Wearable Devices does Live⁴It support?

We support Fitbit, Garmin, Google Fit and Apple devices. More devices coming soon!

How do I connect a wearable device with the Live⁴It App? 

Step 1: First, you must have an active account tied to your Health Data Source.  If not, set up your account with your wearable device following the instructions provided. 

Step 2: Click on the hamburger “3 lines” in the top left-hand corner of the app.

Step 3: Select the appropriate Health Data Source that corresponds to the one you own and with which you have an active account.

Step 4: Follow the instructions provided on the following screen. Note that some wearable devices may require you to sign in with your pre-existing account information.

Step 5: Select the back arrow to return to the Live4It App.

You can always click the hamburger “3 lines” in the top left-hand corner and select Health Data Source to see which device you have in use, if applicable. You can also disconnect or change your connected device from the same settings location.

How can I easily log into my Live⁴It App?

You can turn on Face ID and Touch ID within your Account Settings for easier login access.

How do I change the information entered upon Creating an Account?

To change information previously entered when Creating an Account, go to Account Settings under this icon (referred to as the hamburger).

How do I ensure my “It” is always front of mind?

Upload your personal pictures to the Customize My “It” section in the mobile app or web portal.

What if I’m not in the Eastern Time Zone? How does this impact my data?

Please keep in mind all data will be calculated based upon EST.

How to I make sure my steps/data is synched between my Health Data Source and the Live⁴It App?

If you are using a wearable device (i.e. Health Data Source) to track your data, you must also sync that device to its Health Data Source app. Live4It pulls data from your Health Data Source’s database (not directly from your wearable device).

It is important to sync regularly between your Health Data Source and Live4It; especially the last day and first day of each month.

For example, if you have a Fitbit, it must be connected to your Fitbit app and synched regularly; Fitbit must also be chosen as your Health Data Source within Live4It, and you log into Live4It regularly.

Why are my steps in the Live⁴It App not reflecting the same number of steps in my personal tracking device app?

1. Confirm that your device is compatible with the Live⁴It App. If your device is already connected to the App and you are using a wearable device (i.e. Health Data Source) to track your data, you must also sync that device to its Health Data Source App. Live⁴It does not pull your activity data directly from your wearable device, instead, Live⁴It pulls data from your Health Data Source’s database. This means, for example, if you have a Fitbit, it must be connected to your Fitbit app and synced regularly. Fitbit must also be chosen as your Health Data Source within Live⁴It, and you log into Live⁴It regularly.

2.Give the Live⁴It App several minutes to sync with your device’s app each time you launch Live⁴It.

3. Steps reflected may not be identical to your device because Live⁴It receives multiple back-end feeds that may give you credit for estimated steps (in some cases, in addition to the steps reflected on your device).

Where will I find Notifications/ Announcements for Live⁴It?

Notifications will be posted internally in the bell icon at the top of your screen.

The Live⁴It web portal is not displaying all of the content on the web page, what do I do?

Hold down the Ctrl+Shift+R buttons to force a hard refresh on the page.

How do I join the Alliant SoloCare Expedition?

Alliant is pleased to offer an Expedition for qualifying Members. Steps to join include:

1. Download the mobile app from the App Store or Google Play Store by searching “Live4It” or visit Live4It.com/web.
2. Create an Account.
3. Sync a Health Data Source.
4. Join the Alliant SoloCare Expedition using the private code provided.
5. To be eligible for Live⁴It Dollars and other rewards, as applicable, select ‘Yes’ for Special Access, acknowledge the Authorization and Sharing of Information, enter mailing address, enter Health Plan, Member ID, your date of birth, your name as shown on your Insurance Member ID card, and agree to the Expedition Rules.
6. Earn points by engaging in featured activities.
7. Log into the Live⁴It App or Web Portal as well as your selected Health Data Source App often to ensure your data syncs properly.

How do I get the code to join my Alliant Expedition?

If you are an Alliant SoloCare Member, your code will be sent in a letter mailed directly to you. If you still have questions, please contact Alliant’s Client Services at (866) 403-2785.

What is Special Access?

Special Access is the process in which you grant the Sponsoring Organization and Alliant Health Plans permission to access certain data elements needed to award incentives, as applicable. To earn incentives, as applicable, you must select Yes to Special Access and acknowledge the Authorization and Sharing of Information document when joining the Alliant Expedition.

How do I earn potential incentives and rewards (i.e. Live⁴It Dollars) when joined in an Expedition?

You may be eligible for incentives or rewards through earning Expedition Points when joining the Alliant SoloCare Expedition, if the following has been satisfied:

• Health Plan, Member ID, Your Name (as on Member ID card), and DOB provided
• Select YES for Special Access
• Acknowledge the Authorization and Sharing of Information
• Agree to the Expedition Rules
• Earn Expedition points.
• Engage in healthy behaviors and participate in Excursions.

Live⁴It Dollars will be available after:

• Your effective date (date on which benefits begin for each member)
• First premium payment has been posted
• You join the Alliant SoloCare Expedition

What types of incentives are offered if I Join an Expedition and allow Special Access?

1 Live⁴It Expedition Point = 1 Live⁴It Dollar

After joining the Expedition, review the Expedition Details to find the Official Rules, Activities, and point values. Some point opportunities may include:

• Join an Expedition
• Meditations
• Physical Activity
• Preventive Exams
• Volunteer
• Mood Meter
• Media

Participate in Expedition Activities to earn Expedition points and rewards, as applicable. Expedition rewards and incentives (based on Expedition Points) may be capped.  See your Live4It Welcome letter for more details.

How will I receive incentives?

Qualifying Entrants (Alliant Members, 18 years or older for applicable products) will be eligible to receive Live⁴It Dollars/Rewards on a Debit Mastercard® (the Live⁴It Alliant Benefits Card).

When will I receive incentives?

Your Live4It Alliant Benefits Card will be mailed the month after you have joined an Alliant SoloCare Expedition. Your benefits must be effective with the first premium payment processed and paid. All payments must be up to date.

Debit cards typically arrive 10-14 business days after they are issued.

Where can I use my Live⁴It Alliant Benefits Debit Mastercard®?

You can use your card at most merchants where Debit Mastercard® is accepted. There are a few areas a card cannot be used including Alcohol, Tobacco, or Firearms merchants or for the payment of Copays or Co-insurances. Additional merchants or purchase type restrictions may apply due to industry standards. If you have any questions about card declines, please contact Client Services at (866) 403-2785.

Rewards earned by you, as the Qualifying Entrant, under the Live⁴It program should be considered as taxable compensation. Please consult with your tax advisor regarding the tax implications of the program incentives.

Will my Live⁴It Dollars Expire?

In the event of termination of coverage for you as a member or termination of plan’s contract with vendor, the rewards card will no longer be available for use.  Dollars expire 90 days after termination of coverage.

Can my dependents receive incentives?

All Alliant SoloCare Members 18 years or older are eligible.

Who do I contact for questions?

Please contact Alliant's SoloCare Client Services at (866) 403-2785.

What information is required to join the Alliant Expedition?

The following is required:

• Health Plan
• Member ID
• Your date of birth
• Name as shown on your Insurance Member ID card
• Agree to the Expedition Rules.

You can check to make sure this information is stored in Expedition Settings for your joined Expedition. 

How do I ensure that my Expedition points sync correctly for the month?

1. Log into the Live⁴It App prior to the end of the month. Activities, such as Physical Activity, Preventive Health and Volunteering must be entered or deleted during the month in which they were completed.
2. Log into the Live⁴It App on the first day of each month.  This ensures that all your steps from the previous month have synched.
3. Ensure your wearable health tracking device is synced with the Health Data Source (i.e. the corresponding app). The Health Data Source will sync with the Live⁴It App.

Are the points for Joining an Expedition listed in my Just⁴Fun Points total?

No. The points for “Joining an Expedition” are not currently eligible for Just⁴Fun Points.

My Just⁴Fun Points and Expedition Points are different- what is the difference?

Expedition Points are earned based on the point value for the various activities of the Expedition you have joined. Just⁴Fun Points do not have the same rules, requirements, and restrictions as Expedition points. Certain Expedition Activities have a daily or expedition cap (see Expedition Activities for more info). Just⁴Fun Points are not capped.

How do I edit my Expedition Settings?

• Click on the Expedition you have joined and want to edit.
• Click on the Expedition Details box for that Expedition.
• See the Expedition Settings section in light blue.

Click on the pencil next to the area you wish to edit and follow the instructions.

If I update my mailing address in the App/Portal, will that information be sent to Alliant for updating my information in the Member Portal?

No. Live⁴It is not tied into the Alliant Member portal or your Employer’s HR system. Call Alliant's SoloCare Client Services at (866) 403-2785 for any changes to your personal information for your Alliant Health Plan.

How frequently is Expedition Ranking updated?

Rankings are updated once daily, after midnight.

How do I join the Alliant 4Corners/SimpleCare Expedition?

Alliant is pleased to offer an Expedition for qualifying Subscribers. Steps to join include:

1. Download the mobile app from the App Store or Google Play Store by searching “Live4It” or visit Live4It.com/web.
2. Create an Account.
3. Sync a Health Data Source.
4. Join an Alliant 4Corners/SimpleCare Expedition using the private code provided
5. To be eligible for Live4It Dollars and other rewards, as applicable, select ‘Yes’ for Special Access, acknowledge the Authorization and Sharing of Information, enter mailing address, enter Health Plan, Member ID, your date of birth, your name as shown on your Insurance Member ID card, and agree to the Expedition Rules.
6. Earn points by engaging in featured activities.
7. Log into the Live4It App or Web Portal as well as your selected Health Data Source App often to ensure your data syncs properly.

How do I get the access code to join my Alliant Expedition?

If you are an Alliant 4Corners/SimpleCare Subscriber, your code will be sent in a letter mailed directly to you and/or provided through your Organization. If you still have questions, please contact Alliant's Client Services at (866) 403-2785.

What is Special Access?

Special Access is the process in which you grant the Sponsoring Organization and Alliant Health Plans permission to access certain data elements needed to award incentives, as applicable. To earn incentives, as applicable, you must select Yes to Special Access and acknowledge the Authorization and Sharing of Information document when joining the Alliant Expedition.

How do I earn potential incentives and rewards (i.e. Premium Credit Dollars) when joined in an Expedition?

You may be eligible for incentives or rewards through earning Expedition Points.  When joining an Alliant 4Corners/SimpleCare Expedition, answer the following questions:

• Health Plan, Member ID, Your Name (as on Member ID card)
• Select YES for Special Access
• Acknowledge the Authorization and Sharing of Information
• Agree to the Expedition Rules
• Earn Expedition points.
• Engage in healthy behaviors and participate in Excursions.

Live4It Dollars will be available after:

• Your effective date (date on which benefits begin for each member)
• First premium payment has been posted
• You join the Alliant 4Corners/SimpleCare Expedition

What types of incentives are offered if I Join an Expedition and allow Special Access?

1 Live⁴It Expedition Point = 1 Live4It Dollar

After joining the Expedition, review the Expedition Details to find the Official Rules, Activities, and point values. Some point opportunities may include:

• Join an Expedition
• Meditations
• Physical Activity
• Preventive Exams
• Volunteer
• Mood Meter
• Media

Participate in Expedition Activities to earn Expedition points and rewards, as applicable Expedition rewards and incentives (based on Expedition Points) may be capped.  See your Live4It Welcome letter for more details.

How will I receive incentives?

Qualifying Entrants (Alliant Subscribers, 18 years or older for applicable products) will be eligible to receive Live4It Dollars/Rewards on a Debit Mastercard® (the Live4It Alliant Benefits Card).

When will I receive incentives?

Your Live⁴It Alliant Benefits Card will be mailed the month after you have joined an Alliant 4Corners/SimpleCare Expedition. Your benefits must be effective with the first premium payment processed and paid. All payments must be up to date.

Debit cards typically arrive 10-14 business days after they are issued.

Where can I use my Live⁴It Alliant Benefits Debit Mastercard®?

You can use your card at most merchants where Debit Mastercard® is accepted. There are a few areas a card cannot be used including Alcohol, Tobacco, or Firearms merchants or for the payment of Copays or Co-insurances. Additional merchants or purchase type restrictions may apply due to industry standards. If you have any questions about card declines, please contact Client Services at (866) 403-2785.

Rewards earned by you, as the Qualifying Subscriber, under the Live4It program should be considered as taxable compensation. Please consult with your tax advisor regarding the tax implications of the program incentives

Will my Live⁴It Dollars Expire?

In the event of termination of coverage for you as a member or termination of plan’s contract with vendor, the rewards card will no longer be available for use. Dollars expire 30 days after termination of coverage.

Can my dependents receive incentives?

At this time, rewards/incentives are only available to Alliant 4Corners/SimpleCare Subscribers.

Who do I contact for questions?

Please contact Alliant's Client Services at (866) 403-2785.

What information is required to join the Alliant Expedition?

The following is required:

• Health Plan
• Member ID
• Your date of birth
• Name as shown on your Insurance Member ID card
• Agree to the Expedition Rules. 

You can check to make sure this information is stored in Expedition Settings for your joined Expedition.

How do I ensure that my Expedition points sync correctly for the month?

1. Log into the Live⁴It App prior to the end of the month. Activities, such as Physical Activity, Preventive Health and Volunteering must be entered or deleted during the month in which they were completed.
2. Log into the Live⁴It App on the first day of each month. This ensures that all your steps from the previous month have synched.
3. Ensure your wearable health tracking device is synced with the Health Data Source (i.e. the corresponding app). The Health Data Source will sync with the Live⁴It App.

Are the points for Joining an Expedition listed in my Just4Fun Points total?

No. The points for “Joining an Expedition” are not currently eligible for Just4Fun Points.

My Just4Fun Points and Expedition Points are different- what is the difference?

Expedition Points are earned based on the point value for the various activities of the Expedition you have joined. Just4Fun Points do not have the same rules, requirements, and restrictions as Expedition points. Certain Expedition Activities have a daily or expedition cap (see Expedition Activities for more info). Just4Fun Points are not capped.

How do I edit my Expedition Settings?

1. Click on the Expedition you have joined and want to edit.
2. Click on the Expedition Details box for that Expedition.
3. See the Expedition Settings section in light blue. 

Click on the pencil next to the area you wish to edit and follow the instructions.

If I update my mailing address in the App/Portal, will that information be sent to Alliant for updating my information in the Member Portal?

No. Live⁴It is not tied into the Alliant Member portal or your Employer’s HR system. Call Alliant's Client Services at 1-866-403-2785 for any changes to your personal information for your Alliant Health Plan.